Terms & Conditions

These Terms & Conditions ("Terms") govern the supply of services by Geek Fix ("we", "us", "our") to the customer ("you", "your"). By booking a survey, requesting a quote or instructing us to carry out work, you agree to these Terms. These Terms apply alongside any written quotation or scope of work we provide.

1. About us

Geek Fix is a trading name operating from 18 Queens Road, Knaresborough, HG5 0AT, United Kingdom. VAT registration number 402 5724 28. You can contact us by telephone on 01423 209018 or by email at info@geekfix.uk.

2. Services

We provide WiFi and network design, installation, troubleshooting and related services for residential and business customers. The specific services to be supplied will be set out in your written quotation, statement of work or invoice (the "Scope"). If the work required differs from the Scope on site, we will inform you and agree any variation before continuing.

3. Quotations and pricing

• Quotations are valid for 7 days from the date issued unless stated otherwise.
• Prices exclude VAT unless explicitly stated. VAT will be charged at the prevailing rate where applicable.
• Where a job requires a site survey to provide an accurate quote, the survey fee (if any) will be quoted up front.
• Additional work outside the agreed Scope (including replacing faulty existing equipment, structural alterations or trenching) will be chargeable and agreed with you in writing or by email before proceeding.

4. Bookings, deposits and payment

• A deposit equal to the hardware cost listed on the quotation is payable to confirm the booking. The deposit covers the equipment we order in for your installation and is non‑refundable once that equipment has been ordered, save for your statutory rights as a consumer (see clause 5).
• The full final balance is due on completion of the work. For bank transfer payments we allow up to 5 working days from completion for the funds to clear.
• We accept payment by debit/credit card or bank transfer only. We do not accept cash or cheque. Card processing fees may apply and will be disclosed in advance where they do.
• Title in any equipment we supply remains with Geek Fix until full payment (deposit and final balance) has been received in cleared funds.
• Late payments may incur statutory interest and reasonable debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 where the contract is between businesses.

5. Cancellations and your right to cancel (Consumers)

If you are a consumer and you have entered into a contract with us at a distance or away from our business premises, you have the right to cancel within 14 days of entering into the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• If you ask us to begin the work within the 14‑day cancellation period, you may still cancel but you will be liable for the value of work performed and materials supplied up to the point of cancellation.
• If the work has been fully performed within the 14‑day period and you confirmed in advance that you wished us to do so, you lose the right to cancel once the work is complete.
• To cancel, contact us by phone or email. We aim to refund any monies due within 14 days of receiving your cancellation notice.

6. Access and site requirements

• You are responsible for providing safe and reasonable access to the property and to all areas where work is to be carried out, including loft spaces, outbuildings and risers.
• You confirm that you are the owner of the property or have the owner's permission for the work to be carried out (including any required landlord, freeholder or managing agent consent).
• You must ensure mains power, water and other utilities are available and safe to use. Any pre‑existing electrical or building defects that delay or prevent the work are not our responsibility.

7. Warranty on our workmanship

We warrant our workmanship for 12 months from the date of completion. If a fault arises as a direct result of our installation within that period we will return and rectify it at no charge, subject to the following:

• The fault has not been caused by the customer, a third party, alterations made after our installation, power surges, lightning, water damage, pets, accidental damage or misuse.
• The warranty does not cover faults caused by other third‑party contractors interfering with the installation after we have completed and handed it over — including but not limited to electricians, builders, decorators, AV installers, kitchen fitters, alarm/CCTV engineers, broadband technicians or any other trade who moves, disconnects, re‑terminates, re‑routes, drills through, paints over, covers up, repowers or otherwise alters any part of the network, cabling, cabinet, access points or associated equipment we have installed. Where such interference is suspected we may carry out an inspection and any remedial work will be chargeable at our standard rates.
• The fault is not the result of a fault in third‑party equipment or services (including the internet provider's line, ONT, modem, or any equipment we have not supplied).
• Reasonable access is provided. Call‑out charges may apply where no fault is found.

8. Manufacturer warranties

Equipment we supply (routers, access points, switches, cameras and similar) is covered by the relevant manufacturer's warranty. Where a manufacturer warranty claim is needed we will help you navigate it, but the manufacturer's terms apply. The benefit of any manufacturer warranty passes to you on payment in full.

9. Third‑party services

We are not responsible for the performance, availability or pricing of third‑party services such as broadband providers, mobile networks, cloud services or smart‑home platforms. Where the issue lies with a third party we will diagnose and inform you, but we cannot guarantee resolution by that third party.

10. Liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

Subject to the paragraph above, our total liability to you for any claim arising out of or in connection with our services is limited to the total amount you have paid us for the services giving rise to the claim in the twelve months preceding the claim. We are not liable for any indirect, consequential or business loss (including loss of profits, business interruption or loss of data).

11. Data and confidentiality

We treat your account, network and credential information as confidential. We will not access, copy or share any of your personal files or business data except as strictly necessary to perform the services and as set out in our Privacy Policy.

12. Intellectual property

Any documentation we provide (network diagrams, configuration notes, labels) is licensed to you for use on the relevant site. We retain the intellectual property rights in any tooling, scripts or templates we develop in the course of our work.

13. Force majeure

We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, supplier failure, acts of government, industrial action, internet or utility outages.

14. Complaints

We aim to resolve any complaint quickly and fairly. Please contact us at info@geekfix.uk with details and we will acknowledge within 3 working days and aim to respond fully within 14 days. If you remain dissatisfied you may be able to refer the matter to an alternative dispute resolution body.

15. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, except that if you live in Scotland or Northern Ireland you may bring proceedings in your local courts.

16. Changes to these Terms

We may update these Terms from time to time. The version applying to your contract is the one published on this page on the date you booked the work. Material changes will be communicated to ongoing customers in writing.