Network Troubleshooting & Diagnostics

Sometimes, but not always. "It's just WiFi" is what people say when they can't find the actual fault. A proper diagnosis looks at the cabling, the switch, the router, the access points, the device, the ISP line and the broader RF environment — and finds where the real problem is.

Not necessarily. About 60% of the issues we diagnose are fixed without buying new kit — a configuration change, a firmware update, a cable swap, a channel change. We only recommend new hardware when there's no sensible alternative.

Remote pre‑call: 30–60 minutes. Onsite diagnostic visit: 2–4 hours typically. Complex multi‑factor problems can take a second visit, which we discount.

We tell you honestly what's going on, give you the data and our written recommendation. You only pay for the diagnostic time. If the root cause is on the ISP side, we hand you the packet captures to take to them — and they tend to listen when there's a Wireshark trace involved.

Yes. We capture packet‑level evidence of dropouts, latency spikes and packet loss with timestamps. ISPs can argue with their customers; they can't argue with their own line stats showing the same numbers we captured.

Both. We always try a remote diagnostic first — about half of the time it's enough. When it isn't, we book a proper onsite visit.